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FAQs

FAQs about my account

What if Crowdstacker goes out of business?

In the event that Crowdstacker Limited is unable to trade, the firm has agreed a living will agreement with Resolution Compliance Limited to ensure that the firm is wound down in an orderly manner for both its peer to peer lending, bond, loan notes and equity crowdfunding business. 

Resolution Compliance Limited is authorised and regulated by the Financial Conduct Authority under FRN: 574048. They will then continue to administer the loan as normal and you would continue to receive interest payments until maturity, when your capital will be repaid.

Upon a decision to wind down the business, lenders who have active loans are unlikely to be able to withdraw their investments until borrowers have repaid.

Can I re-invest the interest earned in my P2P account?

Investors can reinvest their interest in any open investment on the platform without having to meet the normal minimum investment requirements. 

The minimum amount you can re-invest is £100, although you can Add funds to your account to meet this amount  if you do not have enough interest. To Add funds, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to P2P account'. 

Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer or Debit Card. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.

How do I transfer funds to my Crowdstacker P2P Lending account?

Once your P2P application is complete and your account open, it can be funded by logging into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to P2P account'. 
Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer or Debit Card.

How do I use my ISA funds to make an investment?

To make a peer to peer investment go to 'Investments’ in the menu bar at the top of this page, choose the business that you wish to lend to via either bonds, loan notes or peer to peer loans and click 'invest now'. On the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account'. You will then be able to continue with your order application.  Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.

Can I fund my ISA and make an investment application at the same time?

You need to have an available balance before making an investment. You can add funds to your ISA by firstly, logging into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to IFISA account'. Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer or Debit Card.

Can I partially use my P2P or ISA balance to fund investments?

You can use your P2P or ISA balance to make an investment by choosing the peer to peer investment you would like. You click invest now and on the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account' or 'My P2P account'. Please note you will need to have an available balance to cover the full investment amount, OR you can 'Add funds' from this page.

How do I change my bank details?

For security, in order for us to update your details we require a bank statement from you dated within 3 months, showing your name, address and new account details 

You can upload this at https://www.crowdstacker.com/account/private-uploads

Why I am not receiving the account verification email?

Please check your junk mail or spam folder as this email can sometimes be sent there.

If you are still experiencing problems please email us at info@crowdstacker from the email address you have used to set up your account.

The 'reset my password' link is not working, what can I do?

Please check your junk mail or spam folder as this email can sometimes be redirected there.

If you are having problems resetting your password please call us on 0207 118 7570. 

I am finding the website difficult to use and/or information difficult to understand?

At Crowdstacker we want to ensure that you get the service that is right for you. We are at hand to help you understand any of the information on the website and we have many methods such as paper applications and printed brochures that may be easier and more suited to how you digest information.

Please feel free to contact us on 020 7118 7570.

How do I sell my investment on the secondary market?

To sell your investment, log into your account and then go to ‘My account’ and ‘My investments’. You will see your peer to peer investments in either your peer to peer account and/or your ISA account. You will have the option to sell next to each active investment.

What are AML checks?

Crowdstacker are required to verify your identity to prevent Money Laundering. In almost all cases verification can be done electronically. In certain circumstances, we will require a proof of address, proof of identity and bank statement to verify your identity, address and your bank account. You can securely upload scans of these documents at www.crowdstacker.com/account/private-uploads

If I open a new IFISA, can I put my existing P2P investments into it?

We have been in discussions with HMRC since the launch of the Innovative Finance ISA to work out a method of transferring your Peer to Peer investment to your Innovative Finance ISA. Although it is allowed, the solution is not easy for an investor. 

We would require you to fund your Innovative Finance ISA with an amount totaling the Investment Amount of the Peer to Peer investment you want to transfer. 
For more information, please contact us at 020 7118 7570.

Do you provide statements?

You can view your annual statements (and recent transactions) by going online to ‘My Account’ and ‘My Profile' and clicking on ’My statements'. Recent transactions are also accessible from your "My Investments" page.

How much Tax do I have to pay and is it deducted at the source of my investment?

Interest is paid on loans, bonds or loan notes held in your ISA account are paid gross and are tax-free subject to your tax status.

Interest paid on loans that are held in your P2P account are paid gross, so you would be responsible for the payment of any income tax due on interest you receive through Crowdstacker.

You should consult an independent advisor if you are unsure about your circumstance, which will vary from individual to individual. 

Can I edit my account details?

You can edit all of your details in the ‘My Account’ section by clicking 'My Profile' and 'Edit Account Settings'. 

If you need to edit your details on a loan, just email us at info@crowdstacker.com.

Can I change my username?

You can edit all of your details in the 'My Account' section of the website by clicking 'My Profile' and 'Edit Account Settings'.

What if I forget my password?

Click LOGIN at the top right of the web site, and click the forgot your password link. You will then be asked to enter your registered email address or username and then you will receive an email with instructions on how set a new password to your registered email address.

Can I operate more than one account?

You can only operate one account per person. However, if you wish to open a separate account for a company or SIPP and be the point of contact, this can be arranged. Just email info@crowdstacker.com.

How do I close my account?

If you do not have any outstanding loans to our borrowers, you can close your account at any time by emailing info@crowdstacker.com, stating your full name, and registered email address stating “please close my account”

If you have outstanding loans to our borrowers, you will need to wait until the loan term ends or transfer your loan to another member before closing the account. 

Will you keep my details confidential?

Yes, absolutely. We will never share your details for marketing purposes with any third party. We will only use your details to process your investment application(s), for the administration and management of your investments and for Crowdstacker to keep you up to date with the latest news.

Please see our privacy policy for more details.