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FAQs

FAQs about my account

How do I change my bank details?

For security, in order for us to update your details we require a bank statement from you dated within 3 months, showing your name, address and new account details 

You can upload this at https://www.crowdstacker.com/account/private-uploads

Why I am not receiving the account verification email?

Please check your junk mail or spam folder as this email can sometimes be sent there.

If you are still experiencing problems please email us at [email protected] from the email address you have used to set up your account.

The 'reset my password' link is not working, what can I do?

Please check your junk mail or spam folder as this email can sometimes be redirected there.

If you are having problems resetting your password please call us on 0207 118 7570. 

I am finding the website difficult to use and/or information difficult to understand?

At Crowdstacker we want to ensure that you get the service that is right for you. We are at hand to help you understand any of the information on the website and we have many methods such as paper applications and printed brochures that may be easier and more suited to how you digest information.

Please feel free to contact us on 020 7118 7570.

How do I sell my investment on the secondary market?

To sell your investment, log into your account and then go to ‘My account’ and ‘My investments’. You will see your peer to peer investments in either your peer to peer account and/or your ISA account. You will have the option to sell next to each active investment.

What are AML checks?

Crowdstacker are required to verify your identity to prevent Money Laundering. In almost all cases verification can be done electronically. In certain circumstances, we will require a proof of address, proof of identity and bank statement to verify your identity, address and your bank account. You can securely upload scans of these documents at www.crowdstacker.com/account/private-uploads

If I open a new IFISA, can I put my existing P2P investments into it?

We have been in discussions with HMRC since the launch of the Innovative Finance ISA to work out a method of transferring your Peer to Peer investment to your Innovative Finance ISA. Although it is allowed, the solution is not easy for an investor. 

We would require you to fund your Innovative Finance ISA with an amount totaling the Investment Amount of the Peer to Peer investment you want to transfer. 
For more information, please contact us at 020 7118 7570.

Do you provide statements?

You can view your annual statements (and recent transactions) by going online to ‘My Account’ and ‘My Profile' and clicking on ’My statements'. Recent transactions are also accessible from your "My Investments" page.

How much Tax do I have to pay and is it deducted at the source of my investment?

Interest is paid on loans, bonds or loan notes held in your ISA account are paid gross and are tax-free subject to your tax status.

Interest paid on loans that are held in your P2P account are paid gross, so you would be responsible for the payment of any income tax due on interest you receive through Crowdstacker.

You should consult an independent advisor if you are unsure about your circumstance, which will vary from individual to individual. 

Can I edit my account details?

You can edit all of your details in the ‘My Account’ section by clicking 'My Profile' and 'Edit Account Settings'. 

If you need to edit your details on a loan, just email us at [email protected].

Can I change my username?

You can edit all of your details in the 'My Account' section of the website by clicking 'My Profile' and 'Edit Account Settings'.

What if I forget my password?

Click LOGIN at the top right of the web site, and click the forgot your password link. You will then be asked to enter your registered email address or username and then you will receive an email with instructions on how set a new password to your registered email address.

Can I operate more than one account?

You can only operate one account per person. However, if you wish to open a separate account for a company or SIPP and be the point of contact, this can be arranged. Just email [email protected].

How do I close my account?

If you do not have any outstanding loans to our borrowers, you can close your account at any time by emailing [email protected], stating your full name, and registered email address stating “please close my account”

If you have outstanding loans to our borrowers, you will need to wait until the loan term ends or transfer your loan to another member before closing the account. 

Will you keep my details confidential?

Yes, absolutely. We will never share your details for marketing purposes with any third party. We will only use your details to process your investment application(s), for the administration and management of your investments and for Crowdstacker to keep you up to date with the latest news.

Please see our privacy policy for more details.