Your funds are covered by the Financial Services Compensation Scheme (FSCS) while Crowdstacker holds your money, processes funds, and services your client account. Once your funds are lent to the borrower, the FSCS protection ends and the investment security package takes effect. Crowdstacker does not have a provision or contingency fund.
FAQs
Top frequently asked questions
Does Crowdstacker Have a Contingency Fund?
How do I inform you of a change of address?
For security, in order for us to update your details we would require a document such as a bank statement, utility or council tax bill dated within 3 months, showing your name and new address details.
You can upload this at https://www.crowdstacker.com/account/account-verification (please note that you will need to be logged into your Crowdstacker account to access this page)
Once received, we will update your account and confirm the changes.
Can I partially use my P2P or ISA balance to fund investments?
You can use your P2P or ISA balance to make an investment by choosing the peer to peer investment you would like. You click invest now and on the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account' or 'My P2P account'. Please note you will need to have an available balance to cover the full investment amount, OR you can 'Add funds' from this page.
Can I re-invest the interest earned in my IFISA?
Investors can reinvest their interest in any open investment on the platform without having to meet the normal minimum investment requirements. You can re-invest your interest and maintain the tax-free status of your money in your IFISA, and earn interest on your interest.
The minimum amount you can re-invest is £100, although you can Add funds to your account to meet this amount if you do not have enough interest. To Add funds, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to IFISA account'.
Here you will see the ‘Add funds’ button and you will be able to add funds via Bank Transfer or Debit Card. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
Can I re-invest the interest earned in my P2P account?
Investors can reinvest their interest in any open investment on the platform without having to meet the normal minimum investment requirements.
The minimum amount you can re-invest is £100, although you can Add funds to your account to meet this amount if you do not have enough interest. To Add funds, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to P2P account'.
Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer or Debit Card. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
How do I fund my ISA?
Once your ISA application is complete and your account open, it can be funded in a number of ways. Firstly, log into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to IFISA account'.
1. Here you will see the ‘Add funds’ button and you will be able to Add funds via Bank Transfer or Debit Card
2. Alternatively, select 'ISA transfers' to download an ISA transfer form to request a transfer in from an existing ISA provider.
I have opened a Crowdstacker Innovative Finance ISA, how do I now start lending to businesses?
To make a peer to peer investment go to 'Investments’ in the menu bar at the top of this page, choose the business that you wish to lend to via either bonds, loan notes or peer to peer loans and click 'Invest now'. On the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account'. You will then be able to continue with your order application. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
How do I use my ISA funds to make an investment?
To make a peer to peer investment go to 'Investments’ in the menu bar at the top of this page, choose the business that you wish to lend to via either bonds, loan notes or peer to peer loans and click 'invest now'. On the next screen you will be asked to select "Which account would you like to hold this investment in?' You can select 'My IFISA Account'. You will then be able to continue with your order application. Please note that you will not be able to invest until you have an available balance on your account to cover the amount of your investment.
Can I fund my ISA and make an investment application at the same time?
You need to have an available balance before making an investment. You can add funds to your ISA by firstly, logging into your account, go to ‘My Crowdstacker’ and ‘My Accounts’, and click on 'Go to IFISA account'. Here you will see the ‘Add funds’ button and be able to top by via Bank Transfer or Debit Card.
Is interest paid gross?
Interest paid on Loans, Bonds and Loan Notes are paid gross, so you would be responsible for the payment of any income tax due on the interest you receive through Crowdstacker.