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FAQs

Top frequently asked questions

How do I change my bank details?

For security, in order for us to update your details we require a bank statement from you dated within 3 months, showing your name, address and new account details 

You can upload this at https://www.crowdstacker.com/account/private-uploads

What are the differences between Bonds and P2P Loans?

Interest paid on Bonds have to be paid net of a 20% withholding tax, however a borrower or issuer that has issued bonds or loan notes via an electronic platform does not have to deduct tax from interest payments made to lenders, so Crowdstacker investors are paid interest payments gross

Interest paid on P2P loans that are held in your P2P account are paid gross.

What is meant by the condition: 'I apply to subscribe to an IFISA for the years 2018/19 and each subsequent year until further notice'?

This condition allows us to keep your ISA open for subsequent years until you wish to close it. This simply means that we don't have to ask permission each year to keep your ISA open. You are not required to make further deposits or investments unless you wish to, and your future ISA allowances are not affected.

Can I re-invest the interest earned in my P2P account?

Investors can reinvest their interest in any open investment on the platform without having to meet the normal minimum investment requirements. 

The minimum amount you can re-invest is £100, although you can top up your balance to meet this amount during the investment process if you do not have enough interest.

Why I am not receiving the account verification email?

Please check your junk mail or spam folder as this email can sometimes be sent there.

If you are still experiencing problems please email us at [email protected] from the email address you have used to set up your account.

The 'reset my password' link is not working, what can I do?

Please check your junk mail or spam folder as this email can sometimes be redirected there.

If you are having problems resetting your password please call us on 0207 118 7570. 

I am finding the website difficult to use and/or information difficult to understand?

At Crowdstacker we want to ensure that you get the service that is right for you. We are at hand to help you understand any of the information on the website and we have many methods such as paper applications and printed brochures that may be easier and more suited to how you digest information.

Please feel free to contact us on 020 7118 7570.

Difference between P2P account and ISA?

The P2P account is our standard account. Investments held in your P2P account are eligible to be included in your Personal Saving Allowance, allowing you to earn up to £1,000 of interest tax free.

Our ISA is like the other categories of ISA in the respect that the funds and investments you hold within in your ISA will qualify for tax-free interest. You will be able to accumulate your interest tax-free within your ISA as you would be able to in a stocks & shares ISA and a cash ISA.

Any funds withdrawn will lose their ISA status.

How do I sell my investment on the secondary market?

To sell your investment, log into your account and then go to ‘My account’ and ‘My investments’. You will see your peer to peer investments in either your peer to peer account and/or your ISA account. You will have the option to sell next to each active investment.

How does the Secondary market work?

The secondary market is a match bargaining system. We publish your investment for sale on our market and we approach interested members who have requested that they are notified when investments are available for sale. 

Crowdstacker cannot guarantee if and how quickly an investment can be sold. We have however been able to sell all investments that have been published to our secondary market.

Please note: you will only be able to sell your entire investment and you currently can only set the investment to be sold at the investment amount or the full capital you invested.